Will I always have the same instructor?
Once you have a permanent schedule, you will have the same teacher each week. That said, there are times when your teacher may be absent due to sickness or personal time off, at which time you will be provided with a substitute teacher. We are not always able to provide advanced notice of substitutes.
What if I just want to have a try-out?
If you would like take a look at our facility, meet the instructors and have a single Private lesson, we offer them based on our schedule’s availability. While you are not required to go on schedule permanently, Private Lessons are $36.00 each. If you decide to go on schedule, you will be required to pay a registration fee and payment will be due monthly based on the number of lessons scheduled for that month.
How do you define “water safe”?
Our definition of “water safe” is clear, common sense and consists of three basic skills:
Our students learn true water safety and proper technique, making them stronger, safer and more capable swimmers than those who learn elsewhere. Over the years, parents and coaches of competitive swim clubs throughout Los Angeles have validated this time and time again.
How long will it take to become water safe?
It is impossible to estimate the number of lessons it will take to achieve water safety without having the student in our pool at least once as it depends on a number of factors including: a student’s age, initial comfort ability in the water (past experiences may play a role in this), physical capability, etc. Your instructor will asses your child during their first lesson and will discuss with you a plan of action to achieve progress in a timely manor. We simply cannot make any guarantees considering that each student is unique.
Are the pools heated and covered?
Our pools are warmed to a comfortable 90-92F year round and are covered with shade canopies. During the winter months, our pool deck is partially enclosed to maintain a warm and cozy environment.
Why do you collect an annual registration fee?
Charging a small, annual registration fee helps keep our lesson prices as affordable as possible year-round. Registration fees also help subsidize all swim school updates and administrative costs.
Do you offer make-ups if I am unable to make it to a lesson?
Students are responsible for payment of all scheduled Private and Pre-Swim Team lessons regardless of absence. However, lessons may be made up at another time. You may not use your regularly scheduled lesson time for make-ups. 24-hour notice of absence is appreciated. All make-up lessons are based on availability and scheduled through our Swim School Office.
What if I need to make a change to my schedule?
We offer very flexible scheduling. As your needs change, stop by our office or give us a call and we will work with you to the very best of our ability to create an accommodating schedule based on availability.
Do you offer lesson packages?
No, we do not. Rather than obligating our clients to a specific number of lessons, we simply require one week’s notice to discontinue lessons. This allows the client to decide how many lessons are needed to achieve their unique goals. You pay monthly for the total number of scheduled lessons that fall within the month. You are never obligated to finish a specific number of lessons, just let us know one week prior when you would like to go off schedule.
How do I discontinue lessons?
We require one week’s written notice to go off schedule at which point, we will send out an invoice for any outstanding balances. When you are ready to come back, just give us a call about one week in advance!
What if I'm running late for my scheduled lesson time?
Lessons start promptly at their scheduled time so it is important that you arrive early in order to receive your full lesson. If you are running late, we will do our best to accommodate a full lesson based on schedule availability.